North Lanarkshire Council selects GOSS Interactive for intelligent Content Management

Published 24th November 2008

North Lanarkshire Council has selected GOSS Interactive’s intelligent Content Management system (iCM) for the roll out of its new website, intranet and sub-sites.

The Council will utilise iCM from GOSS Interactive to support the communication of its services and to increase access to them via the website.

After six years of using Microsoft CMS 2001, the web team at Lanarkshire Council decided that it was time to update and began a tender process with companies across Europe.

Sue Roberts, Website Development Project Owner, at North Lanarkshire Council explains, “We were looking for a CMS that would allow us to engage effectively with the people of North Lanarkshire. GOSS understood this and iCM not only supports, but encourages it. We wanted to work with a supplier who would customise its product to support our aims; again, GOSS fitted the bill.”

iCM from GOSS Interactive will enable North Lanarkshire Council to improve usability and workflow for site contributors, to delegate administrative tasks and ensure that its website complies with modern web standards. In addition, iCM offers the functionality to help North Lanarkshire Council deliver its business goals and engage its citizens in new ways; employing Web 2.0 technology such as: polls and surveys, RSS feeds, social bookmarking plus friendly and short urls.

Roberts adds, “Technology moves just as fast as the demands that are made on local authorities, and North Lanarkshire Council has major ambitions for its new site and the services it delivers. GOSS's extensive experience in working with councils means that they can support these aims. Our new site will develop over its five year life span and we were particularly impressed with GOSS's commitment to working with its clients and user groups to meet their changing needs.”

Rob McCarthy, managing director at GOSS Interactive adds, “North Lanarkshire’s site is all about engagement – to convey information about services and to increase access to them. In many cases the site is used to deliver services online. iCM provides a framework to make these processes technically as straight forward as possible. Our experience of delivering iCM and best practice to local authority web teams means that we can be both innovative with the technology, and knowledgeable about its context; resulting in useful and relevant solutions to client needs.”


About Goss Interactive

GOSS Interactive facilitates the delivery of business goals in the online environment, enabling organisations to keep their websites agile and relevant. Through its Intelligent Content Management (iCM) software suite, GOSS Interactive provides websites and the technology to maintain them, hosting services for websites, intranets, extranets and e-commerce tools.

GOSS Interactive supplies solutions to an impressive portfolio of central and local government authorities, as well as high-tech industries and professional services including Brittany Ferries, Virgin Trains, Wrigley and GMTV.

For further information visit www.gossinteractive.com

About North Lanarkshire - Based in the heart of Scotland, North Lanarkshire has a population of around 323,000 and covers one of the largest local council areas in the country. Its central location, excellent transport links and natural beauty contribute to North Lanarkshire’s strengths as a home, a place to do business and a place to visit.
North Lanarkshire Council is Scotland’s fourth largest local authority and, putting service and people first, is dedicated to delivering best value, sustainable service to the people and businesses of North Lanarkshire. This council’s work is dedicated to improving the lives and life chances of our residents, to growing our economy, to protecting the environment and to ensuring that North Lanarkshire makes a positive contribution to the wider world. Every decision we make, every day, is determined by these objectives.